Shipping policy
Shipping Policy
Please note that once an order has been transferred to the carrier, we are not responsible for any delays, additional charges, or lost parcels. These matters are under the sole responsibility of the selected carrier. Customers are free to choose their preferred shipping option from Purolator, UPS, or Canada Post at checkout.
Order Processing & Shipping Times
We strive to process and ship all orders promptly. Our processing and shipping hours are as follows:
- Orders placed before 2:00 PM (Toronto time) will be processed and shipped the same business day (excluding holidays).
- Orders placed after 2:00 PM (local time) will be processed and shipped the next business day (excluding holidays).
Business Days
Our orders are processed and shipped from Monday to Friday, excluding recognized holidays.
Shipping Providers
For Canadian orders, we use the following trusted carriers:
- UPS
- Purolator
- Canada Post
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order. Typical shipping fees range from $10.00 CAD to $25.00 CAD, depending on the size and weight of your package.